| Q. |
How do
I make my room reservation ? |
| A. |
To make
reservations, please use our Secured Online
Reservation Form available on this website.
Please ensure that you furnished all the required
information as specified on the Reservation
Form. |
| Q. |
When I
submit my reservation form, where does my request
go? |
| A. |
It will
go to our Reservation Department. |
| Q. |
How
long will it take the Hotel to respond to my reservation
request? |
| A. |
Within 24
hours and not later than 36 hours. If you do
not receive your respond with 36 hours, please
e-mail back to us at maxcarry@tm.net.my |
| Q. |
I don't
have 24 hours to wait for confirmation. What can
I do? |
| A. |
|
| Q. |
What
happen if after 36 hours we do not receive any
respond from you? |
| A. |
As you are
aware this booking is via online and there are
many possible factor that your reservation does
not reached us may be due to server’s error
or due to some other technical problem. Please
e-mail back to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do
I know my reservation is confirmed? |
| A. |
When you
received our acknowledgement via the e-mail
or fax within 24 hours and not later than 36
hours. Reservations are deemed secured if guaranteed
with credit card or a prepaid Cash Deposit into
the hotel's Bank Account. |
| Q. |
After filling
up and submission of my Reservation Form how do
I know if my reservation is confirmed? |
| A. |
Within 24
hours and not later than 36 hours, you will be
contacted by e- mail informing you on the status
of your reservation. |
| Q. |
How do
you respond back to us on our confirmation ? |
| A. |
We shall
be responding back to you via e-mail. We do not
call or we do not fax to you unless requested
to do so. Please ensure that you furnish to us
an accurate e-mail address/es. |
| Q. |
We seem
to unable to locate your telephone number on this
website ? |
| A. |
This website
and the rates displayed on this website are
specially formulated for Internet Booking Only.
Guest that calls in at the hotel shall not be
entitled to our Internet Promotional Rates.
This is the reason why we do not furnish Telephone
contact. |
| Q. |
What happens
if I encounter problem with my reservation upon
checking-in? |
| A. |
It is advisable
for you to quote your confirmation number if
you were given one but if you were not, it would
be advisable for you to print out the confirmation
letter and bring along. |
| Q. |
What do
I need upon checking-in ? |
| A. |
If you are
given a confirmation number please quote it during
checking- in and if you do not it would be advisable
for you to print out the confirmation letter and
bring along. |
| Q. |
How far
ahead should I make the reservations? |
| A. |
At least
72 hours before arrival date. |
| Q. |
Is it advantages
for us to book early ? |
A. |
Yes it would
as most of the time we are always fully booked.
In order not to get disappointed please make
your booking as early as possible. |
| Q. |
During
the reservation I gave my credit card details
but upon checking in I decide to pay cash. Is
this possible ? |
| A. |
Yes this
is possible. We do not collect payment online.
We do not deduct from your credit until you
arrive at the hotel/resort, the credit card
details is merely to guarantee your reservation
only. You may pay cash upon check in instead. |
| Q. |
What are
the means for us to guarantee our booking ? |
| A. |
To guarantee
your booking we would request for your credit
card details. For those without credit card
details we would instruct then to make a cash
deposit into the house’s bank account. Please
indicate in the Reservation Form that you wish
to pay by Cash. |
| Q. |
Which would
you prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas
we would prefer Credit Card due to the troublesome
procedures of having to go to the nearest compatible
banks to make the cash deposit. To make your
reservation and confirmation process easier
and faster we would prefer Credit Card. |
| Q. |
If we do
not have a Credit Card can we make our reservations
via your Online Reservation Form and what are
the procedures ? |
| A. |
Yes you
can make your reservations via our Online Reservation
Form. The procedures would be as follows. You
are to fill up our Online Reservation Form and
please indicate to us that you are paying by
Cash. We shall give you further instruction
on how to make your Cash Deposit into our hotel/resort
Bank Account during the confirmation stages. |
| Q. |
Do you
collect payment during the Reservation stages
? |
| A. |
No we do
not collect payment during the reservations
stages. During reservation stage we need your
credit card details for the main reason to guarantee
your reservation. |
| |
|
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|
| Cancellation
Policy |
| |
| Q. |
How do
I change or cancel my reservations ? |
| A. |
Through
the telephone, facsimile or e-mail. Please specify
your Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We would prefer
by e-mail as it is faster to do so. |
| Q. |
What is
you hotel/resort's Cancellation Policy and what
are the penalty if we defaulted ? |
| A. |
Our Cancellation
Policy and Penalty Charges if any, are contained
within this website either on the Accommodation
or Room & Rates or Promotional Packages
Page. Please look for these information within
this site. |
| |
|
| |
|
| Payments
|
| |
| Q. |
What
credit card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
| A. |
Any major
credit card is acceptable here. |
| Q. |
Do
your hotel/resort accept Visa Electron Card ? |
| A. |
No we do
not accept Visa Electron Card. |
| Q. |
When
do I have to include my credit card number? |
| A. |
When you
fill up our Secured Online Reservation Form to
guarantee your reservations. |
| Q. |
Is
it safe to use my credit card? |
| A. |
Yes, Our
Secured Online Reservation Forms are encrypted.
|
| Q. |
Why do
you need my credit card number and expiry date? |
| A. |
To guarantee
the reservation during peak period or late arrival. |
| |
|
| |
|
| Rooms
& Rates |
| |
| Q. |
Based
on the rates offered on your website, is it possible
for us to ask for special discount ? |
| A. |
Rates portray
on this website are our Internet Promotional
Rates. It is the discounted rates meant for
Internet booking only. Only bookings made via
this website are entitled to these Internet
Rates. |
| Q. |
What
about special discounts? |
| A. |
No discount
will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages
if any. It would be cheaper. |
| Q. |
We
are Airlines Staffs, are we entitled to Airlines
Rates? |
| A. |
We do not
have rates for Airlines staffs, please make
booking through your respective airlines for
rates accorded to the respective airlines if
any. Our rates are Promotional Internet rates. |
| Q. |
We
are Malaysian Government Staff, are we entitled
to special rates ? |
| A. |
No. Our
rates are special Internet Promotional rates.
Please check with the respective department
if there are any special rates accorded to Malaysian
Government staffs. |
| Q. |
We
are Government Employees of a Foreign Government,
are we
entitled for a special rates ? |
| A. |
No. We do
not have any special rates for Government Employees
from a foreign government. |
| Q. |
What
are the check-in & checkout times for a room? |
| A. |
Check-in
time is 2.00 p.m and check out time is at 12.00
p.m. |
| Q. |
What
is the earliest time I can check-in into the hotel
room ? We will be arriving at the hotel/resort
early in the morning? |
| A. |
Our normal
Check-In time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are subject
to availability of rooms. |
| Q. |
Do
you have Baby Cot ? |
| A. |
Yes we have
baby cot and we provide baby cot free of charge.
Please enquire at the reception upon check-in. |
| Q. |
We
will be arriving at 5.00 am in the morning, if
we check-in at this time, do you consider this
as 1 night? |
| A. |
Yes. Our
new day starts at 6.00 am. |
| Q. |
Our
flight home is at 12.00 am, we would like to check
out late at 8.00pm, What is your rate for late
check out? |
| A. |
The normal
room rates available on the website applies. |
| Q. |
We
will be arriving at the Hotel at roughly around
3.00am, so can we check in at that time? |
| A. |
Yes, but
you shall be charged in accordance to the rates
shown on this website. Please indicate in your
reservation form your arrival time. |
| Q. |
We
are aware that your check out time is 12.00
noon but due to our late flight, we wish to
stay on until 3.00pm. Is this chargeable ? |
| A. |
Late check
out until 3.00 pm are usually not chargeable
but is always subject to availability of rooms.
Please indicate in your reservation form as
we may be able to accommodate your request free-of-charge
if room are available. |
| Q. |
We
are aware that your check in time is at 2.00
pm, but we would like to check in at 10.00 am,
is this chargeable ? |
A. |
Early Check
in are usually not chargeable but is always
subject to availability of rooms. Please indicate
in your reservation form as we may be able to
accommodate your request free-of-charge if room
are available. |
| |
|
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|
| Location |
| |
| Q. |
What
are the directions to the Hotels? |
| A. |
Our location
map is available on our location
webpage within this site. |
| |
|
| |
|
| Transportation
|
| |
| Q. |
Is
there a hotel shuttle service to/from the airport? |
| A. |
Yes we do
have our Airport Transfer Vehicle but it is
chargeable. Please indicate in the reservation
form that you require the Airport transfers.
We shall give you the quotation for Airport
Transfer during the confirmation of your bookings. |
| Q. |
Which
is cheaper, your Airport Transfer or the Public
Transport ? |
| A. |
The public
transport is obviously cheaper. |
| |
|
| |
|
| Hotel
Facilities |
| |
| Q. |
What
are the facilities offered at your hotel ? |
| A. |
The complete
description of the hotel/resort is available
within this website. If you are unable to locate,
please e-mail to us at maxcarry@tm.net.my
|
| Q. |
What
are the facilities available in the rooms? |
| A. |
The complete
description of the hotel/resort is available
within this website. If you are unable to locate,
please e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do
we need adaptors or transformers for our electrical
devices? |
| A. |
If you are
from Asians countries, adaptors or transformer
are not needed but advisable to carry with you
as some electrical voltage may differ. In Malaysia,
the electricity runs on 240 volts with 50-cycle
system. |
| |
|
| |
|
| Malaysian
Law |
| |
| Q. |
Is
there a speed limit on the Malaysian roads and
are seat belts required? |
| A. |
Speed limits
vary on each road. The normal speed limit on
the highway is 110 km/hr. Speed limit signboards
are available for reference. Please do not exceed
the speed limit. Seat belts are required for
the driver and the front seat passengers. |
| Q. |
Do
we need a Malaysian Driving Permit to drive in
Malaysia. |
| A. |
If you carry
a valid International Driving License, you may
not require a Malaysian driving license. However,
please check with the Malaysian Road and Transport
Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will
we be driving on the same side of the road as
in U.S.A ? |
| A. |
No. In Malaysia
we drive on the left side of the road. |
| Q. |
How
much can I take currency back to the US tax-free? |
| A. |
Under the
Travelers Declaration regulation, permitted
currency limits are as follows : A resident
and a non-resident is permitted to carry into
and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on the
amount of foreign currency notes or traveler’s
cheques carried into Malaysia by resident and
a non-resident. A resident is permitted to carry
out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding RM10,000
equivalent per person. A non-resident is permitted
to carry out of Malaysia, foreign currency notes
including traveller's cheques, not exceeding
the amount brought in. |
| Q. |
What
is the legal drinking age? |
| A. |
18 years
old. |
| Q. |
Are
there any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed except
muslims are not allowed to drink in public in
the state of Kelantan and Terengganu. Most of
the hotels/resorts in Kelantan and Terengganu
do not serve alcohol. Please check with the
front counter for more info on this matter. |
| |
|
| |
|
| Travel Document
|
| |
| Q. |
Do
I need a Visa? |
| A. |
Depending
upon which country you are from. Please check
with our local representative, embassy, consulate
located in your respective country. The following
webpage may be able to provide to you some information
on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| |
|
| |
|
| Miscellaneous |
| |
| Q. |
Does anyone
in Kuala Lumpur speak English or any other language?
|
| A. |
English
is the common language used here.Our national
language is Bahasa Malaysia. Malaysians commonly
speak Bahasa Malaysia, English, Mandarin, Tamil,
Cantonese, and Punjabi. |
| Q. |
Do
we need to change money before or upon arrival?
|
| A. |
For your
convenience, it always advisable to change to
local currencies as all transaction in Malaysia
will be in Ringgit Malaysia (RM). However, there
are moneychangers and banks nearby to do these
transactions. |
| Q. |
Where
can I exchange currency? |
| A. |
At the moneychanger
or banks. |
| Q. |
Are
clothing and shoe sizes the same in Malaysia as
in the US? |
| A. |
No. |
| Q. |
Are all
museums closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women
have to wear hair coverings in Malaysia? |
| A. |
No. Only
in places of worships. |
| Q. |
What
is the standard tipping practice in Malaysia? |
| A. |
There is
no tipping practice in Malaysia. Tipping is at
your own discretion. |
| Q. |
What's
the weather like there in Malaysia ? |
| A. |
Malaysia
has an equatorial climate with uniform temperatures
throughout the year. If you are coming to the
East Coast of Malaysia, especially to Kelantan
and Terengganu, most of the hotel and resort
along the east coast here are closed from November
to January due to the monsoon season. Please
check with us on this information. |
| Q. |
Where
can I get information about traveling around Malaysia
? |
| A. |
Please refer
to the following website for more details on traveling
around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where
can I find details on Museums in Malaysia ? |
| A. |
|
| Q. |
Where
can I find literatures on some of the outstanding
buildings and infrastructures in Malaysia ? |
| A. |
Please refer
to the following website for outstanding buildings
and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning, Bistros, Cafes
, Delis, Restaurant, and Hawkers Centres in Malaysia
? |
A. |
|
| Q. |
Where
can I find details on getting to Malaysia, getting
around Malaysia and getting around Kuala Lumpur
? |
| A. |
|
| Q. |
We
wish to know more about public transport to your
hotel, where do we find the said information ? |
| A. |
|
| Q. |
Where
can I find the location map of all the major island
resorts in Malaysia? |
| A. |
Please refer
to the following website for details on location
map of all the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where
can I find the list of Calendar of events in Malaysia
? |
| A. |
Please refer
to the following website for the complete list
of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where
can I find details of shopping complexes in Kuala
Lumpur and in Malaysia ? |
| A. |
Please refer
to the following website for details of shopping
complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where
can I find details of shopping complexes on Langkawi
Island ? |
| A. |
Please refer
to the following website for list of shopping
complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where
can I find details of Embassies and High Commissions
of Foreign Countries in Malaysia ? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone numbers in Malaysia
such as Emergencies, Police, Hospitals, Medical
Centres, Taxi, Cabs, Busses, Car Rentals, Coaches,
immigration and all the necessary numbers while
in Malaysia. |
| A. |
Please refer
to the following website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where
can we find the list of good hotels and resorts
in Malaysia ? |
| A. |
Please refer
to the following website for the list of good
hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How
can we get intouch with you ? |
| A. |
To get in
touch with us you may e-mail us at maxcarry@tm.net.my.
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